Refund and Returns Policy

Last updated: 18/04/2025

At Arasas Omwan Jewelry, we take pride in the quality and craftsmanship of our jewelry. If for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Returns

✅ Eligibility for Returns

We accept returns on non-custom, unworn, and undamaged items within 14 days of delivery. To be eligible:

• Item must be in original packaging
• Item must be unused and in the same condition as received
• You must provide proof of purchase (e.g., order number, confirmation email)

❌ Non-Returnable Items

• Personalized or custom-made jewelry
• Gift cards
• Final sale or clearance items
• Earrings (for hygiene reasons)

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

Need a different size, style, or item? We’re happy to offer exchanges on eligible items within 14 days. Please contact us before sending anything back.

4. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Photos of the product and packaging

We’ll arrange a replacement or refund at no extra cost to you.

5. Return Process

To initiate a return or exchange, please contact us at:
📧 support@arasasomwanjewelry.com

We’ll guide you through the process and provide return instructions. Please do not return items without contacting us first.

Note: Customers are responsible for return shipping unless the item is faulty or incorrect.

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card company (it may take time before your refund is officially posted)
• Contact your bank
  If you’ve done all of this and still have not received your refund, please contact us.

7. Contact Us

If you have any questions about our return or refund policy, feel free to reach out:

Arasas Omwan Jewelry
📧 support@arasasomwanjewelry.com
🌐 https://arasasomwanjewelry.com